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Also, please check our articles related to common problems :
You should try to give us specific elements, error messages, even your admin access if necessary in order to understand and reproduce the problem in front of our eyes.
(Note also that our support covers the web hosting service (hosting account + server), not the websites problems (webmastering) or we can only give you directions if we have...)
Don't hesitate reading the different articles in the knowledge base explaining a lot of things including cPanel, Softaculous, Cloudflare, etc..., we have put in place an algoritm in search box that suggest your related article as soon as you type something :
NB : Chat, phone and direct email don't allow us to identify your account easily, and the support ticket system has been proven in term of speed/efficiency